Cancellation & Refund Policy

At Gliter & Glam, we value your trust and strive to make your shopping experience smooth and worry-free. Please read our cancellation and refund terms carefully.

Order Cancellation

• Orders can be cancelled within 24 hours of placing them, provided they have not yet been shipped.

• Once an order is processed and dispatched, it cannot be cancelled.

• To request cancellation, please contact us at support@gliterandglam.com with your order details.

Refund Eligibility

• Refunds are applicable only on eligible returns as per our [Return & Exchange Policy].

• Products must be unused, in original packaging, and returned within the allowed time frame.

• Non-returnable items (earrings, personalized pieces, clearance/sale items) are not eligible for refunds.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be initiated to your original payment method within 7–10 business days.

• In case of COD (Cash on Delivery) orders, refunds will be processed via bank transfer / store credit (as chosen by you).

Partial Refunds (if applicable)

Refunds may be granted in part under the following conditions:

• Items returned with missing accessories or damaged packaging.

• Products not in their original condition due to reasons not caused by us.

Shipping Costs

• Return shipping costs are the customer’s responsibility unless the product received is damaged, defective, or incorrect.

• Original shipping fees (if applicable) are non-refundable.

Delayed or Missing Refunds

• If you haven’t received your refund within the stated time:

  1. Check your bank account again.

  2. Contact your credit card company or bank (processing times vary).

  3. If you still have not received your refund, email us at support@gliterandglam.com.

💎 At Gliter & Glam, your satisfaction is our priority. We’re here to ensure you have a worry-free shopping experience.